Frequently Asked Questions (FAQ)

1. Where do you ship?

Petcano currently ships within the United States only.

2. How long does shipping take?

Orders are typically processed within 1–3 business days.

After processing, delivery usually takes 5–12 business days depending on your location.

3. Do you offer free shipping?

Yes! We offer free shipping on all orders within the United States.

4. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. Tracking information may take up to 48 hours to become active.

5. Can I cancel or change my order?

Yes, orders can be canceled or modified before they are processed for shipment.

Once an order has been shipped, it cannot be canceled and must follow our Return & Refund Policy.

6. What is your return policy?

We offer a 30-day return policy from the date of delivery.

Items must be unused, in original condition, and returned in their original packaging.

7. Who pays for return shipping?

For approved returns, Petcano provides a prepaid return shipping label at no cost to the customer.

8. When will I receive my refund?

Once your return is received and approved, refunds are typically processed within 7 business days.

Depending on your bank or payment provider, additional processing time may apply.

9. What should I do if I receive a damaged or incorrect item?

Please contact us as soon as possible and provide:

• Your order number

• A description of the issue

• Clear photos of the product and packaging

We will review the case and arrange a replacement or refund if applicable.

10. Can I exchange an item?

Yes. We offer exchanges for eligible products within the 30-day return window.

The original item must be returned before the replacement item is shipped.

11. What payment methods do you accept?

We accept major credit cards, debit cards, and other secure payment methods available at checkout.

12. Is my payment information secure?

Yes. All transactions are processed through secure payment gateways and protected using industry-standard encryption technology.

13. How can I contact customer support?

You can reach our support team using the information below:

Petcano

Address:
3106 Harvest Grove Lane
Conyers, GA 30013, USA

Phone: +1 (346) 860-4903

Support Hours:
Monday – Friday, 9:00 AM – 6:00 PM (EST)

We aim to respond to inquiries within 24–48 business hours.

14. Do you sell products for both dogs and cats?

Yes! Petcano offers a variety of products designed for dogs, cats, and other beloved pets.

15. Why choose Petcano?

We are committed to providing quality pet products, affordable prices, reliable customer service, and a convenient shopping experience for pet owners across the United States.