Refund policy
At Petcano, customer satisfaction is very important to us. We want you to feel confident when shopping on our website. If for any reason you are not completely satisfied with your purchase, we offer a straightforward return and refund process.
This policy explains how returns, exchanges, and refunds are handled for orders placed through Petcano.
2. Return Window
Customers may request a return within 30 days from the date of delivery.
Unfortunately, we are unable to process returns or refunds for requests made after 30 days.
We recommend inspecting all items promptly upon delivery to ensure they meet your expectations.
3. Product Condition Requirements
To be eligible for a return, items must meet the following conditions:
- Must be unused and in original, new condition
- Must be returned in original packaging
- Must include all accessories, manuals, and documentation
- Must not show any signs of wear, washing, damage, or modification
Returns that do not meet these criteria may be rejected.
4. Defective or Damaged Products
If you receive a damaged, defective, or incorrect item, please contact our support team as soon as possible.
When reaching out, include:
- Your order number
- A detailed description of the issue
- Clear photos of the product and packaging
After verification, we will arrange a replacement, exchange, or refund as appropriate.
5. Exchanges
We offer exchanges for eligible items.
To request an exchange for a different size, style, or product, please contact our customer support team.
- Exchange requests must be made within the 30-day return window
- The original item must be returned before the replacement is shipped
6. Return Method
All returns must be sent via mail.
Once your return request is approved, we will provide detailed return instructions along with a downloadable return shipping label.
7. Return Shipping Fees
For all approved returns, we provide a prepaid return shipping label, and you will not be charged any return shipping fees.
8. Return Address
Petcano
3106 Harvest Grove Lane
Conyers, GA 30013, USA
Return Method: By mail
Return Label: Download and print, free of charge
Restocking Fee: None
Return Shipping Cost: Free
Refund Period: 7 business days
9. Restocking Fees
Restocking Fee: $0.00
We do not charge any restocking fees.
10. Refund Process
Once your returned item is received, it will be inspected to ensure it meets our return requirements.
If approved, your refund will be issued to the original payment method.
- Refunds are typically processed within 7 business days after approval.
- Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.
11. Non-Returnable Situations
Returns may be declined under the following circumstances:
- The item has been used, damaged, or altered
- The return request is submitted after 30 days
- The product is returned without original packaging or components
- The item is returned without prior authorization
12. Order Cancellation
To cancel an order, please contact us as soon as possible.
Orders can only be canceled before they are processed or shipped. Once shipped, the order must follow the standard return procedure.
13. Shipping Area
Petcano currently ships within the United States only.
All return and refund policies apply exclusively to orders delivered within the USA.
14. Contact Information
Phone: +1 (346) 860-4903
Address:3106 Harvest Grove Lane,Conyers, GA 30013, USA