payment policy

Payment Policy

At Petcano, we are committed to providing a secure, convenient, and reliable shopping experience. This Payment Policy explains the payment methods we accept and how transactions are processed on our website.

Accepted Payment Methods

We currently accept the following payment methods:

  • Visa

  • Mastercard

  • American Express

  • Discover

  • Debit Cards

  • Shop Pay

  • Apple Pay

  • Google Pay

  • PayPal (if available at checkout)

All payments must be completed before an order can be processed and shipped.

Secure Transactions

Your security is important to us.

All transactions are processed through secure and encrypted payment gateways that comply with industry security standards. We do not store or have direct access to your full payment card information.

Payment Authorization

When you place an order, your payment method may be authorized to verify available funds.

If authorization is unsuccessful, your order may be delayed, canceled, or declined.

Currency

All prices displayed on our website are listed in United States Dollars (USD).

Applicable taxes and fees, if any, will be calculated and displayed during checkout before payment is completed.

Order Confirmation

After a successful payment, you will receive an order confirmation email containing details of your purchase.

If you do not receive an order confirmation, please check your spam or junk folder or contact our support team.

Failed or Declined Payments

A payment may fail or be declined for several reasons, including:

  • Insufficient funds

  • Incorrect billing information

  • Card issuer restrictions

  • Fraud prevention measures

  • Expired payment methods

If your payment is declined, please try another payment method or contact your financial institution.

Fraud Prevention

To protect our customers and business, Petcano reserves the right to review and verify orders for suspected fraud or unauthorized activity.

Additional verification may be required before an order is approved and processed.

Refunds

Approved refunds will be issued to the original payment method used for the purchase.

Refund processing typically takes up to 7 business days after approval. Additional time may be required by your bank or payment provider.

For complete details, please refer to our Return & Refund Policy.

Contact Information

Petcano

Address:
3106 Harvest Grove Lane
Conyers, GA 30013, USA

Phone: +1 (346) 860-4903

Customer Support Hours:
Monday – Friday, 9:00 AM – 6:00 PM (EST)